Script Condition is not evaluated for Inbound Email Action - Support and Troubleshooting

Script Condition is not evaluated for Inbound Email Action Issue An Inbound Email action containing a condition script may fail being evaluated and get skipped during email processing, as in the two examples reported below. The custom script being used should always be tested in scripts background before use.

Cause 1 - Direct script not using a variable assignment:

email.direct.toLowerCase().indexOf(gs.getProperty("glide.escalation.email.mail_to")) &gt;= 0 &amp;&amp; (email.user.toLowerCase() != 'donotreply@companydomain.com' &amp;&amp; email.user.toLowerCase() != 'noreply@yammer.com' )

to be replaced with:

var res = email.direct.toLowerCase().indexOf(gs.getProperty("glide.escalation.email.mail_to")) &gt;= 0 &amp;&amp; (email.user.toLowerCase() != 'donotreply@companydomain.com' &amp;&amp; email.user.toLowerCase() != 'noreply@yammer.com' )

2 - IF condition contains additional space / blank:

email.from.toLowerCase() = = gs.getProperty("sn_hr_core.edwardjones_workforce_admin").toLowerCase()

3 - Functions contain additional space / blank