Agent workspace: Unable to hide/show annotation based on User Interface policy conditionIssue Encountering a problem with a User Interface (UI) Policy that has the Run Script feature enabled, which is designed to display or conceal Annotations on Workspace. While it operates flawlessly on the Platform User Interface (UI), it does not perform as intended on the workspace.ResolutionThe current behavior is in accordance with the design specifications, as the use of scripts to modify the Document Object Model (DOM) is not supported in Workspace. As a result, it is not possible to display or conceal annotations based on the User Interface (UI) policy conditions. This requirement can be added to the Idea Portal, or it can be voted on (if it is already submitted). Our development teams will review and prioritise future releases based on feasibility and priority. For more information on Idea Management for Customer Enhancement Requests, see "Idea Management for Customer Enhancement Requests".Related LinksCommunity Discussion: How to hide Annotation using UI policy