In Connect support, End user/support agents are unable to add the attachmentsIssue When end user/support agents are uploading the attachment through picker, the attachment is not getting delivered and, it is also not creating record in sys_attachment tableReleaseAll releasesCauseThe issue is happening due to "live_group_profile" OOB Write ACL is 'inactive' with sys_id "7dba0b0bc0a801690ba1a7859bedf7b2" https://instancename.service-now.com/sys_security_acl.do?sysparm_record_list=nameCONTAINSlive_group_profile%5eORDERBYname&sysparm_record_rows=6&sysparm_record_row=6&sysparm_domain_scope=null&sysparm_domain=null&sysparm_view=&sys_id=7dba0b0bc0a801690ba1a7859bedf7b2&sysparm_nostack=trueResolutionKindly make 'active' the below OOB Write ACL, So that when enduser/support agents are uploading attachments while using connect support it will reach to respective destinations, also the same attachment will be captured in chat_queue_entry table https://instancename.service-now.com/sys_security_acl.do?sysparm_record_list=nameCONTAINSlive_group_profile%5eORDERBYname&sysparm_record_rows=6&sysparm_record_row=6&sysparm_domain_scope=null&sysparm_domain=null&sysparm_view=&sys_id=7dba0b0bc0a801690ba1a7859bedf7b2&sysparm_nostack=true