In Onprem instances, Knowledge articles are not returing for Virtual agentDescriptionKnowledge articles are not coming up in the Contextual search results of the Virtual Agent ClientRelease or EnvironmentSandiego, TokyoCauseThe issue is happening due to the "VAClickMetrics" function on the script include ("VAGlobalContextualSearchUtil") which was significantly changed from sandiego, VAClickMetrics functions which gathers the click data from the link. It uses Appsee internally. if customer is on-prem instance where appsee server was not setup. Due to this null was coming on the link.ResolutionDuplicate the script include "VAGlobalContextualSearchUtil" in the global scope and comment the line "_createPayloadForClickMetrics" https://instance.service-now.com/sys_script_include.do?sys_id=6186035fb3573300dbbf6030c6a8dcb3&sysparm_record_target=sys_script_include&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_list=nameCONTAINSVAGlobalContextual%5EORDERBYname On doing above changes Virtual agent shows knowledge articles results as expected.