In Onprem instances, Knowledge articles are not returing for Virtual agentIssue Knowledge articles are not coming up in the Contextual search results of the Virtual Agent ClientReleaseSandiego, Tokyo, UtahCauseThe issue is happening due to the "VAClickMetrics" function on the script include ("VAGlobalContextualSearchUtil") which was significantly changed from sandiego, VAClickMetrics functions which gathers the click data from the link. It uses Appsee internally. if customer is on-prem instance where appsee server was not setup. Due to this null was coming on the link.Resolution- Navigate to VAGlobalContextualSearchUtil script include- Replace var resultLink = this._createPayloadForClickMetrics(link, variables, i, vaSystem); with var resultLink = link.link;