Email script not pulling activity stream data correctly due to HTML not being removedIssue Within a custom email template, an email script pulls updates from the activity stream that were inbound emails, so when emailing using the template, the inbound history is contained in the email that is issued. After an upgrade from Rome to Tokyo, the activity history is being issued without the same HTML formatting, therefore making it difficult to read for users.CauseThe issue is with the Tiny MCE HTML editor, which is removing the HTML content when pulling data via scripts. In the Tokyo version there were changes to TinyMCE editor: https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/build/service-portal/reference/changes-tinymce-5.htmlResolutionAdd the System property "glide.ui.html.editor.use_v4" and set the value as true. If wanted to use the new TinyMCE 5 instead, switch to ‘htmlArea’. From sys_properties.LIST search for 'glide.ui.html.editor' and change the 'value' attribute to 'htmlArea' instead of 'tinymce’.Related LinksHow to strip formatting from text pasted in the Message HTML field of an email notification record Email notification shows HTML tags and markup in sent email