Launching the VA chat bot is triggering a chat to the available live agent in workspace.Issue Once the Virtual agent chatbot in the portal is clicked and conversations get initiated, the work item is being created automatically, routing to an available agent. CauseThe Cause of the issue is the missing Property 'com.glide.cs.va.sys_user'ResolutionThe Value of the property should be set to the SysId of the sys_user "virtual agent" [3c69f4ecdb941c109acb5947f49619ca]