Cannot change password due to error "The new password does not meet complexity requirement" - Support and Troubleshooting

Cannot change password due to error "The new password does not meet complexity requirement" Issue Cannot change password by using password change flow "Pwd Change - Master Workflow" after upgrade from Rome to Tokyo.

And the error observed in the activity log is as below 「Change password error: [Pwd Change - Master Workflow : Process inputs Activity] --> The new password does not meet complexity requirement.」

Release Tokyo

Cause Due to the customization of the flow and there is such code in the script;

var decryptedNewPassword = '' + new GlideEncrypter().decrypt(workflow.inputs.u_new_password); var res = new PWDChangePasswordBL().validatePassword(workflow.scratchpad.process_id, decryptedNewPassword); if (res != 'success') { return logError(LOGID + 'The new password does not meet complexity requirement.'); }

And in Tokyo, the definition of "PWDChangePasswordBL" is changed and "validatePassword" function no longer exists.

Resolution Aske customer to use OOB version of Tokyo and then add the customization on it.