Agent Assist Search resources on incident table does have sources related to Incidents in CSM/FSM Configurable Workspace - Known Error

Agent Assist Search resources on incident table does have sources related to Incidents in CSM/FSM Configurable Workspace Description Agent Assist Search resources on incident table does have search sources related to Incidents like resolved incidents , open incident etc in CSM/FSM Configurable Workspace rather it has search sources related to Cases

Steps to Reproduce

1. Navigate to 'CSM Configurable Workspace' from Filter Navigator 2. Open any incident record from the list 3. Observe the Agent Assist 'Related Search Results' shows up the Search Results from 'Case' table rather than from Incident. 4. Check the Filter beside 'Related Search Results' you will find no filter for Incident

Workaround As a workaround, you can create a new UX screen for incident table having similar configurations as the existing screen with different screen condition and order solves this issue. 1. Open the Agent Assist screen ( https://XXXX.service-now.com/sys_ux_screen.do?sys_id=7b93d16453c3101043d7ddeeff7b1211), the screen details will be used to create the new screen. 2. Ensure that the application scope is 'CSM Configurable Workspace'(same as Agent Assist screen) and navigate to UX Screens list table( https:// XXXX .service-now.com/nav_to.do?uri=%2Fsys_ux_screen_list.do) and create a new screen. 3. Give screen name as 'Agent Assist for Incident' and give screen condition as "parent.table=incident" and order as "-1". Copy the Macroponent configuration from Agent Assist screen and modify the "cxsTableConfig" to "e15061a4b30303002bf182c136a8dc34". 4. Fill all the other form fields same as the Agent Assist screen ( https:// XXXX .service-now.com/sys_ux_screen.do?sys_id=7b93d16453c3101043d7ddeeff7b1211). For reference type field(in case of more than one search result), check the sysIds by opening the record, so that both screens have the same reference (for screen collection, page definition and parent macroponent). 5. On save of the record, in the related list (at bottom), click on 'New' under UX Screen conditions. Copy the script from the existing screen( https:// XXXX .service-now.com/sys_ux_screen_condition.do?sys_id=1f17579b5388201043d7ddeeff7b129d). Make 'Scripted condition' as checked. (Screen remains as Agent assist for Incident) and click submit. Open a case and incident record in the CSM Configurable workspace and see the related search results with the respective filter conditions for both the tables.