Unable to publish catalog item (stuck in review state) using Catalog Builder UI Issue When publishing a catalog item using the Catalog Builder UI, the item may become stuck in the Review state after clicking Submit. This issue applies to instances where the Catalog Builder’s base flow configuration has been altered or misconfigured.Release All ReleasesCauseThis behavior occurs due to a missing or cleared script in the "Dynamic Flow" action of the Subflow "Catalog Builder - Item review base flow". The script field is expected to contain logic to determine the appropriate review flow dynamically. However, in affected instances, this field is blank due to a reduced maximum character length on the dictionary definition. Error: (Catalog Builder - Item review base flow.DYNAMIC_FLOW_BLOCK$1.startSub) failed with error: com.snc.process_flow.exception.OpException: Invalid flowIdentifier. The expected script is: return new global.CatalogItemReviewUtil().getFlow(fd_data.subflow_inputs.catalog_item); But this field gets cleared out if the max length setting on the dictionary record is lower than the default of 4000 characters.ResolutionTo resolve this issue for the affected configuration: Navigate to the Dictionary Record https://[Instance-Name].service-now.com/sys_dictionary_list.do?sysparm_query=nameSTARTSWITHsys_hub_input_scripts%5Ecolumn_labelSTARTSWITHscript&sysparm_view= Personalize the list column and add the "Max Length" column.Verify if the "Max length" is set to 4000 (default value).Save the RecordOnce updated, re-input the expected script in the flow action if necessary: return new global.CatalogItemReviewUtil().getFlow(fd_data.subflow_inputs.catalog_item); Please Note: This fix specifically resolves the issue of catalog items getting stuck in the Review state due to a misconfigured "Dynamic Flow" action script in Catalog Builder - Item review base flow.Related LinksOther Catalogue Item Related KBs: Unable to submit request for catalogue for published catalogue A published Catalog Item can not be checked out to edit in Catalog Builder when there is a catalog script Unable to submit Catalog Items