Knowledge articles not redirecting to kb_article page Issue In AI search-enabled portal, when clicking on generated suggested results for knowledge articles, users are being redirected to page id=form with sys_id as undefined in url for custom portals. This happens after upgrade to employee center pro version 27.0.2Symptomsbeing redirected to page id=form with sys_id as undefined in url for custom portalsReleaseEmployee center pro version 27.0.2CauseAfter upgrading to employee center pro version 27.0.2, a new record of Knowledge search results is created in EVAM config definition for OOB < https://<Instance>.service-now.com/nav_to.do?uri=sys_ux_composite_data_template_predicate_bundle.do?sys_id=34e7294753571010069addeeff7b1222 This is using ec_navigation declarative action. For the custom portal we will define navigation as action name which is OOB available action before upgrade.ResolutionUpdate Action Name and Payload Query Parameters for Custom Portal Action Name Update Navigate to the "sp_ai_search_results_action_config" table in your ServiceNow instance.Locate the record associated with the custom portal for which you want to update the action.Update the Action Name field to "ec_navigation". Payload Query Parameters Update Compare the existing payload query parameters in the custom portal record with the parameters used in the out of box Employee Center record.Identify discrepancies or any missing parameters.Update the payload query parameters in the custom portal record to match the format and structure of the Employee Center record. Ensure key parameters such as sys_id, table, page, and any custom fields are consistent. Related LinksChanging the navigation URL on Employee Center