How to uploade attachments via Mobile Function - Support and Troubleshooting

How to uploade attachments via Mobile Function Issue Attachments uploading via Mobile Function can ONLY be implemented by Script Action Item and Input Form Screen.

Release Quebec and above

Resolution 1. Create an Action Item Function.

2. Create a Script Action Item.

3. Create an Input Form Screen.

4. Create an attachment Input "attach" for the Input Form Screen.

5. Create a Database Field Variable "p_sys_id" for the Input Form Screen.

6. Create a Variable Attribute "Name: FieldName" and "Value: sys_id" for the Variable.

7. Add the following Execution Script.

(function WriteBackAction(parm_input, parm_variable, actionResult) {

//gr and p_sys_id are used to get the current incident object var gr = new GlideRecord('incident'); gr.get(parm_variable.p_sys_id); actionResult.addAttachment("attach", "incident", gr.getUniqueValue()); })(parm_input, parm_variable, actionResult);