Email client is not sending mail to secondary channelsSummaryAfter creating multiple notification channels and disabled the primary notification channel. Afterwards, email client is not sending emails to those users who primary notification channel is In-activeInstructionsThis is expected behaviour. As per the current design, the email client can only send to Primary channel and if its not active email records will not be generated if that user is the only recipient Notification channels can be used with notifications and end user can switch the devices for these notifications but cannot be applied for Email clientsRelated LinksThis can be considered as an enhancement and we already have few enhancement request for the same https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=dae1ef8d1b558010ada243f6fe4bcbed&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests