JSON value in Appointment booking Service PortalIssue Unexpected JSON (JavaScript Object Notation) when requesting walk-up appointment via Service Portal Steps to reproduce Open instanceImpersonate required userOpen Service Portal /spOpet itemFill up the form and submitObserve on the right side, under options, a JSON is visible. ReleaseRome and laterCauseThe ticket service portal page has a generic Ticket Fields widget which cannot display the appointment booking data correctly. The JSON we see is the data that is stored in the catalog variable (set from the appointment widget) that is used to create the record. The internal script includes "GlobalServiceCatalogUtil" has been modified in Rome and that is bringing in the appointment variable too when calling "getVariablesForTask".ResolutionTo display the blank value from the portal page as you had before the upgrade, you can set the "Visible on Summaries" property to false for "sn_appointment" variable in the "sn_appointment_variable_set" catalog variable. Link :/item_option_new.do?sys_id=011d553893b0030045a3f5be867ffb2.To see the data in a readable format, customize the ticket page to fit needs.