Service Builder is not loading properly and has internal error (500) - Support and Troubleshooting

Service Builder is not loading properly and has internal error (500) Issue Service Builder normally would open services without any issues.

Steps to Reproduce: a) Log on to affected instance. b) Open service builder or use the link c) Click on any service like "Storage Services" EXPECTED: The form will open ACTUAL: The service doesn't load, and a "Internal Server Error (500)" appears.

Release Tokyo patch1

Cause On Checking system logs, there is an error:

java.lang.NullPointerException: org.mozilla.javascript.JavaScriptException: java.lang.NullPointerException: org.mozilla.javascript.Context.makeJavaScriptException(Context.java:2080) org.mozilla.javascript.Context.throwAsScriptRuntimeEx(Context.java:2066) org.mozilla.javascript.MemberBox.invoke(MemberBox.java:143) org.mozilla.javascript.FunctionObject.doInvoke(FunctionObject.java:677) org.mozilla.javascript.FunctionObject.call(FunctionObject.java:614) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2649) org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1518) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:830) org.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:160) com.glide.caller.gen.sys_script_include_42b062b6c7532010a6dff2327ec2604b_script.call(Unknown Source) com.glide.script.ScriptCaller.call(ScriptCaller.java:18) org.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:159) org.mozilla.javascript.ScriptRuntime.doCall2(ScriptRuntime.java:2734) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2657) org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1518) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:830) org.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:160) com.glide.caller.gen.sys_script_include_d76bdd350703201070e493d0fad300e1_script.call(Unknown Source) com.glide.script.ScriptCaller.call(ScriptCaller.java:18) org.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:159) org.mozilla.javascript.ScriptRuntime.doCall2(ScriptRuntime.java:2734) org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2657) org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1518) org.mozilla.javascript.Interpreter.interpret(Interpreter.java:830) org.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:160) com.glide.caller.gen.sys_ux_data_broker_transform_44bf4fe3eb203010a5add7ac78522848.call(Unknown Source)

A Data Broker Server Script "Checkout Service" https://*.service-now.com/nav_to.do?uri=sys_ux_data_broker_transform.do?sys_id=44bf4fe3eb203010a5add7ac78522848

may be getting an error on this line:

var retObj = new sn_service_builder.ASBCheckoutService().checkoutService(input.record_table, input.record_id);

An Out of Box Business rule "Check Service name uniqueness" has been copied and is failing the Service Builder.

Resolution Deactivate the business rule "Check Service name uniqueness" and any copies of it, then retest the Service Builder.