Knowledge - AI Search does not index tags you add to the Meta field Info Message - Known Error

Knowledge - AI Search does not index tags you add to the Meta field Info Message Description Indexing of meta tags on Knowledge for AI search is supported from San Diego and beyond. Upgrade customers however may still see the message on the knowledge form when Meta field is added to the knowledge form and is editable. They may see and info message on the knowledge form that states: "AI Search does not index tags you add to the Meta Field. You can configure result improvement rules in AI Search to fine-tune search results." This may cause confusion for upgrade customers.

Steps to Reproduce

1. Take any instance prior to San Diego.

2. Upgrade the instance to San Diego or later.

3. Have AI search enabled on the instance.

4. Add Meta field to the knowledge form.

5. Make sure the Meta field is editable.

We should see an info message on the knowledge form stating: "AI Search does not index tags you add to the Meta Field. You can configure result improvement rules in AI Search to fine-tune search results."

Workaround As a workaround for instances on San Diego and Beyond:

1. Go to client scripts

2. Search the client script with sys_id: "fe202d97771710102660ec672b1061d5" and

Description of the client script as : "Display the info message when meta field is present in the form and editable"

3. Turn the Active field for the client script to false.

The info message should disappear.