Work Order Task with "Assign across schedule entries" does not work in Dispatcher Workspace - Known Error

Work Order Task with "Assign across schedule entries" does not work in Dispatcher Workspace Description Work Order Task (WOT) with "Assign across schedule entries" does not work in Dispatcher Workspace

Steps to Reproduce

Using Drag and drop the work order task to an agent when "Assign across the schedule entries" is checked, does not update the estimated end properly. For example:

Login to a Tokyo version instance Impersonate wm_dispatcher Open dispatcher workspace Select the date 2nd January 2023 and see the WOT for WM Agent (open WOT0008019) You will see the estimated end : 2023-01-03 21:30:00. Uncheck "Assign across the schedule entries" field and check it again. Now you will see the "estimated end" updated with the correct value 2023-01-06 09:30:00

Results: The Estimated end did not get updated as expected. Workaround This is expected behavior and by design in all currently supported releases.