San Diego Patch 7b: Known Errorsdiv.margin { padding: 10px 40px 40px 30px; }.title {color: #1F8476;font-weight: normal;font-size: 28px;margin-bottom: 56px;}h1{color: #1F8476;font-weight: normal;font-size: 21px;margin: 40px 0 -5px 0;}hr {border-top-width: 1px;border-top-style: solid;border-top-color: #cccccc;}a{color:#1F8476;}a:hover {color:#1F8476;text-decoration:underline;}.scroll {border: 0;border-collapse: collapse;color:#161B1Cmargin-bottom: 50px;}.scroll tr {display: flex;}.scroll thead tr:after {content: '';overflow-y: scroll;visibility: hidden;height: 0;}.scroll tbody {display: block;width: 100%;overflow-y: auto;max-height: 200px;}.scroll tbody tr { vertical-align: top; }.scroll tbody a { color: #1F8476; }.scroll th {flex: 1 auto;display: block;border: 1px solid #aaa;background-color: #E6E9EB;vertical-align: middle;color: #161B1C;font-weight: bold;padding: 1px 3px;}.scroll td {padding: 3px;flex: 1 auto;border: 1px solid #aaa;width: 1px;word-wrap: break-word;}.scroll .col1 { width: 90px; max-width: 90px; }.scroll .col2 { width: 90px; max-width: 90px; }.scroll .col3 { width: 100px; max-width: 250px; }.scroll .col4 { width: 500px; }San Diego Patch 7b : Known ErrorsThis article presents notable known errors in San Diego Patch 7b, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal.Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.To view the release notes for this release family, see San Release Notes.Severity 1The following table lists notable Severity 1 known errors in this patch.ArticleProblemCategoryTitleKB0861651PRB1434839Microsoft SMS/SCCM IntegrationSCCM 2016/2012 v2/2007 populates cmdb_ci_pc_hardware instead of cmdb_ci_computer, which differs from Discovery KB0965271PRB1505867PDF GenerationThe font cache is occupying memory in the heap, which causes memory contentionKB0996495PRB1512640Language and TranslationsCustomised sys_ui_messages are overwritten after upgrade KB0996745PRB1523413PDF GenerationHTML2PDF API generated PDF documents and Security Incident PIR reports are removed by scheduled job "Clean up converted documents genereated by PDF Generation Utilities plugin"KB1208278PRB1547401PersistenceGateway database pool can't be instantiated at node startupKB1156965PRB1596539Import / ExportThe import set API fails with a '403 - Failed API level ACL Validation' error if the role 'import_admin' isn't assignedKB1168974PRB1596558Antivirus ScanningInvalid requests to antivirus servers impact attachment functionalityKB1182003PRB1611377Configuration Management Database (CMDB)CMDB Baseline creation job causing app node out of memory when a CI has a huge number of records referencing itKB1194249PRB1615702OrchestrationOrchestration: The Tibco JMS test connection doesn't work when using a custom connectionFactory nameKB1218131PRB1632463 batchedGlideAjax can set sysparm_aggregation_size wrongly, and when it ends up a huge number can cause AJAXXMLHttpAggregator to run the app node out-of-memorySeverity 2The following table lists notable Severity 2 known errors in this patch.ArticleProblemCategoryTitleKB0686716PRB1268370Platform SecurityDownloaded attachment redirects to page "Requested attachment does not exist" after impersonating to a user for the attachment which has encryption contextKB0870572PRB1437726Human Resources Service ManagementWCAG 4.1.2 Campaign Content Library - when the value is announced in VoiceOver, the role is needed for users to understand the contextKB0870579PRB1457469Appsee - SeismicSeismic VA dashboard - 'Conversation' table not shows data after sorting by a topicKB0870585PRB1458043Application Navigator & Banner FrameWhen added to the visible UI, both the current Application and the current Update Set select lists have no accessible labelKB0870590PRB1458929Performance Analytics[High chart upgrade 8.2.2] Heatmap and geomap visualization are broken KB0870896PRB1459399Agent WorkspaceProcess Automation Designer (PAD) - Condition Builder fields are not populated in Modify Condition Widget in PAD Application KB0966593PRB1477967UI BuilderClient Scripts do not save when using UIB in FirefoxKB0962393PRB1483305Discovery'HorizontalDiscoveryProbe' has multiple mutex locksKB1064739PRB1483528Scheduled Job ProcessingJob scheduler is clogged by interactive jobs because of leaked child jobsKB0966596PRB1485591ListsSimple - List component is not available in the Dashboard BuilderKB0959468PRB1489024MID ServerIn Quebec : MID Server upgrade stops if PowerShell tests in Pre-upgrade check failed, PowerConsole remains busy, and closing the PowerShell session failsKB0961414PRB1490701VA-DesignerThe default custom chat experience in Virtual Agent is set to inactive after upgradingKB0966598PRB1492041Mobile PlatformMobile Task button actions on WOT form page do not refresh the form once the Task has been accepted/rejectedKB0993213PRB1492353Platform LicensingInconsistencies with auto-calculation of per-user subscription allocation (System Entitlement)KB0967144PRB1498931Human Resources Service ManagementThe transferred case number is empty if the glide.itil.assign.number.on.insert system property is set to trueKB1123569PRB1499148Search UXMissing Submit button in Application Navigator / Global Search formsKB1199410PRB1499635PersistenceReference lookups in CMDB cause slow queries due to the 'WHERE' conditions on the synchronized column in cmdb$par1 in QuebecKB1123826PRB1501129Software Asset Management Professional[Accessibility] - License Usage - Focus is missing after clicking Run Reconciliation button from pop-upKB1115769PRB1502929Platform Level EncryptionThe Application Insights application no longer appears in the 'All Apps' pageKB0966640PRB1507712Agent WorkspaceThe calendar picker is picking invalid dates for today, yesterday, and all calendar left menu options.KB1112572PRB1509630Service CatalogBusiness stakeholder is not able to add additional comments on requested itemsKB1157024PRB1525638Configuration Management Database (CMDB)Error logged in task record Work Notes for CIs not able to merge as related items in duplicate remediatorKB1123567PRB1538667Software Asset Management ProfessionalCQE WCAG issue: SW License Usage page is unusable at 200% zoomKB1005139PRB1539267PDF GenerationKorean letters are getting garbled when the PDF file is generated from a reportKB1004982PRB1539964Guided ToursThe guided tours 'Welcome to the Vendor Portal!' dialog isn't visible after resizing the page to 400% zoomKB1159442PRB1541250Event ManagementServiceNow Event Management service (the health monitoring service) CIs are created multiple timesKB1005406PRB1541411Lists[Workspace WHC] Highlighted / selected / hover pages are indistinguishable in list paginationKB1005420PRB1541699Application Navigator & Banner FrameSSO logging in a mobile device when Polaris is enabled does not redirect user to $m.do#/homeKB1113302PRB1543878Forms and FieldsThe card titles of 'My Tagged Documents' can't be accessed using the tab key on the keyboardKB1005426PRB1544383UX Framework[regression within release] CSM/FSM configurable workspace Intermittently loads emptyKB1001745PRB1547917MID ServerBefore shutting down for an upgrade, MID server fails to confirm that the service user will be able to start itself again, or report the issue, leaving the MID Server in Status=Down (start.bat: OpenService FAILED 5. )KB1116267PRB1552904Change Management'AssociateCIToTask' can cause high memory usage in the databaseKB1032498PRB1555098Software Asset Management ProfessionalLUA: Limitation on the number of devices counted, ignoring devices with an empty 'last discovered' date, the job/script should be protected, and incorrect classification of custom PC extended tablesKB1080252PRB1555503Next Experience Unified NavigationAssociating an empty core style record to the Next Experience theme displays a white screenKB1170989PRB1562379Human Resources Service ManagementThe LE builder UI is brokenKB1120162PRB1565893AuthenticationGenerating metadata for an IDP record doesn't work due to KMF changes in the length of asterisks in the 'password2' fieldKB1116917PRB1566404Performance AnalyticsThe data collection job fails on rotation tables that have the 'sys_created on' conditionKB1124126PRB1571229Service CatalogHAM Hardware Asset Refresh - Multi Model - Add Row frame name is insufficient as static textKB1124157PRB1571242Asset ManagementHAM: Overview Tabs - Important action counts lacks contextKB1166040PRB1572894Enterprise PortalEVAM data source bypasses Query Business Rules on Project WorkspaceKB1204179PRB1576905Platform SecurityKMF signature records loaded for unchanged files during upgrade resulting in increased upgrade timeKB1204182PRB1585578ListsThe related list filter's right-click context menu displays grayed out menu items for related lists defined by the sys_relationship, and there's no way to overrideKB1124263PRB1589646UX FrameworkNow Experience UI properties are not resolved for viewport sub-pagesKB1166342PRB1589909InternationalizationCustomized messages are overwritten after upgrading to a San Diego patch KB1123648PRB1589945ReportingScheduled reports containing chart visualizations may produce the error 'Export failed using AVP servers' with an empty PDFKB1124054PRB1589957NLU Workbench[NLU-Procurement Service Management Model ] model training fails - model has reference to one static vocabulary source (purchasingTask) KB1124122PRB1589994Key Management FrameworkThe vault token property 'glide.kmf.vault.token' triggers a full cache flushKB1124167PRB1591078Search UXRecently viewed suggestions aren't updating or populating for a Zing searchKB1163104PRB1596329Flow DesignerPlatform audits the deletion of 'sys_flow_context' and 'sys_flow_runtime_value' OOTB causing excessive 'sys_audit' record creationsKB1157817PRB1597897DiscoveryAzure tag changes still insert a new cmdb_key_value with the same key, rather than updating the existing cmdb_key_valueKB1176827PRB1608883Software Asset Management ProfessionalReconciliation fails with an error if an incorrect license metric is usedKB1194889PRB1614390Knowledge Management[Cherry Picked Utah R2] SFSTRY0050850: The CSS in a KB's article body isn't workingKB1208750PRB1624010 Discovery should never run at Interactive priority (especially for Retry Discovery from Discovery Home)