Users without role are unable to see Approval todos on the Employee CenterIssue Under certain circumstances, Approvals Todos are not showing in Employee Center if the user does not have the approver_user or business_stakeholder roles.FactsTo approve/reject approvals in EC portal:- Business Stakeholder / Approver User role is required. To add comments while approving/rejecting approvals in EC portal:- For Madrid and before:- ITIL role is required. For New York and after:- sn_request_write and sn_request_comments_write is required. The behavior of comments in approvals is different in EC and Platform:- In EC portal, for comments both in old approvals and new task configuration approvals:- For RITM Approvals:- comments are populated in sc_req_item table. For REQ Approvals:- For one RITM, comments are populated in sc_req_item table. For multiple RITMs, comments are populated in sysapproval_approver table. In Platform, if we reject by navigating to My approvals, comments are added to sysapproval_approver table for all approvals. ReleaseNew York and afterCauseThis is working as expected.ResolutionThis is the expected behaviour: In the _getClosureFunction() method of Script Include todoPageUtilshttps://[instance_name].service-now.com/sys_script_include.do?sys_id=fb5a924473b7130030f331d7caf6a764 the following code expects one of the approver_user or business_stakeholder roles to be able to see the approval todos for sc_request or sc_req_item items: if (tableName == 'sysapproval_approver') { if (!(gs.getUser().hasRole('approver_user') || gs.getUser().hasRole('business_stakeholder'))) { var queryString = "sysapproval.sys_class_name!=sc_request^sysapproval.sys_class_name!=sc_req_item^NQsysapprovalISEMPTY"; grTask.addEncodedQuery(queryString); } } Either the approver_user or business_stakeholder roles are required to approve or reject RITMs/REQs approvals.Also note that the sn_request_read and sn_request_approver_read roles are 'read-only' roles, meaning they can only view the approvals but not act on them.Since the My Tasks page only displays approvals where actions are required, these roles are not considered in the above logic, as they do not have permission to approve or reject.