Service Bridge - Troubleshoot Connectivity Issues Table of Contents Checks to be performed on Provider's InstanceChecks to be performed on Customer's Instance Checks to be performed on Provider's Instance Navigate to All > Service Bridge > Setup Provider > Replication SetClick the preview icon () next to the replication set to open the producer replication set record. Check if the "Inbound Status" and "Outbound Status" fields on Producer Replication Set show an error message.Check the IDR Diagnostics page if the below services are enabled: Navigate to All > idr_diagnostics.do, click on enterOn the IDR Diagnostics page click on "Run Diagnostics", below services should be enabled Key Management ServiceCertification Management ServiceMessage Queue System If the Certificate Management service is not enabled Run Key Management Diagnostics Navigate to: Key Management > DiagnosticsEach component of the Key Management Framework is outlined, and a status is reported Verify Certificates table Navigate to All > sys_certificate.list, and click on enterEnsure that the Instance public key wrap certificate and the Instance signature verification certificate are present. Instance Public Key Wrap Certificate – name value format <instance_id>publickeywrapinstance Signature Verification Certificate – name value format <instance_id>publicsigver Check If publickeywrap and publicsigver certificates exist and are validIssuer on these certificates should be "vault.servicenow.com If these certificates are missing or invalid, then run the script below in "sn_kmf" scope, and run as 'maint' (new sn_kmf_ns.KMFInstanceKeyAPI()).ensureAllInstanceInitialKeysExist(); If the issue persists: Navigate to All > Service Bridge > Setup Provider > Replication Set.On Replication Set, Check if "Clear Error and Retry" button is enabled.on IDR Replication setClick on the "Clear Error and Retry" button to resolve the error Checks to be performed on Customer's Instance Navigate to All > Service Bridge > Service Provider > Consumer Replication SetClick the preview icon () next to the replication set to open the producer replication set record. Check if "Inbound Status" and "Outbound Status" fields on Producer Replication Set show an error message.Check IDR Diagnostics page if the below services are enabled: Navigate to All > idr_diagnostics.do, click on enterOn the IDR Diagnostics page click on "Run Diagnostics", below services should be enabled Key Management ServiceCertification Management ServiceMessage Queue System If the Certificate Management service is not enabled Run Key Management Diagnostics Navigate to: Key Management > DiagnosticsEach component of the Key Management Framework is outlined, and a status is reported Verify Certificates table Navigate to All > sys_certificate.list, and click on enterEnsure that the Instance public key wrap certificate and the Instance signature verification certificate are present. Instance Public Key Wrap Certificate – name value format <instance_id>publickeywrapinstance Signature Verification Certificate – name value format <instance_id>publicsigver Check If publickeywrap and publicsigver certificates exist and are validIssuer on these certificates should be "vault.servicenow.com If these certificates are missing or invalid, then run the script below in "sn_kmf" scope, and run as 'maint' (new sn_kmf_ns.KMFInstanceKeyAPI()).ensureAllInstanceInitialKeysExist();