In AWA, in an assignment rule if you check "Reassign on timeout" and uncheck "allow agents to reject", chat is not reoffered to those agents it already offered the work itemIssue In AWA, in an assignment rule if you check "Reassign on timeout" and uncheck "allow agents to reject", chat is not reoffered to those agents it already offered the work item.ReleaseAnyCauseThis is expected behavior. Resolution Users can modify this by going to the awa_reject_reason table and setting "Reassignable" to true for the Time out reason.