Password Reset Windows Application (PRWA) doesn't launchIssue Password Reset Windows Application (PRWA) doesn't launch. To reproduce: Navigate to C:\Program Files\ServiceNow, double-click on PasswordResetWinApp.exe, nothing happens Expectation: Password Reset Windows Application should launch CauseThe certificate of the PRWA has expired or not trusted. To verify, right-click on C:\Program Files\ServiceNow\PasswordResetWinApp.exe > Properties > Digital Signatures > click on the cert, then Details > View Certificate ResolutionIf the certificate has expired, it means the PRWA is on an old version. Please download the latest version. Open the Certificate: Unzip the downloaded file, then right-click on the exe installer (alternatively install PRWA first, then open C:\Program Files\ServiceNow and right click on the exe file) > Properties > Digital Signatures > click on the cert, then Details > View Certificate Install the certificate, pick Local Machine and Automatically select the certificate store.