Custom URL not generated in SSO metadata - Support and Troubleshooting

Custom URL not generated in SSO metadata Issue When Customer has created 2 or more custom URLs and both are Active: -

-> a.b.com (Redirects to Native UI) -> c.b.com (Redirects to a Service Portal)

While clicking on "Generate Metadata" on Identity Provider , instance can show only "a.b.com".

"c.b.com" is not present in the Metadata XML.

urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified

Release All

Cause The root cause must be the trailing space in the domain record for 'a.b.com' on the instance. You might see similar errors in the logs:

2022-11-02 19:22:46 Error CustomURL: could not replace the host of the url : https://INSTANCE_NAME.service-now.com/navpage.do to dev-servicehub.eon.com : java.net.URISyntaxException: Illegal character in authority at index 8: https://a.b.com/navpage.do:java.net.URI$Parser.fail(URI.java:2848) java.net.URI$Parser.parseAuthority(URI.java:3186) java.net.URI$Parser.parseHierarchical(URI.java:3097) java.net.URI$Parser.parse(URI.java:3053) java.net.URI. (URI.java:588)

Resolution Once that trailing space is removed, re-enter the new domain to be added add see if the issue occurs again.

It is required to see the XML version of the custom url page to see the space or strange character:

https://INSTANCE_NAME.service-now.com/custom_url.do?XML&sys_id=xxxxxxxx true false 2022-09-20 15:06:54 36fac7bbdb91434085f87cbdae961978 active A63883 2022-09-20 14:36:52 df2d5475db821950d6e53ec3f3961975 1 system 2022-09-20 15:06:54 a.b.com

For more information about generate custom url metadata please refer to our documentation page

https://docs.servicenow.com/bundle/quebec-platform-administration/page/integrate/single-sign-on/task/generate-idp-metadata-sso.html

For other troubleshooting steps, please visit our kb article page KB0716587