Field Service Management: Mobile Agent : "Map Icon" does not function in work order tasks - Known Error

Field Service Management: Mobile Agent : "Map Icon" does not function in work order tasks Description Field Service Management: Mobile Agent : A new "Map Icon" has been introduced with Tokyo on on "My schedule" screen However, when we click on the map icon, it does not work or does not show any functions

Steps to Reproduce

Hop into any Tokyo Instance Create a Work order record Create a Work order task from the related list and add dispatch group, assignment group and assigned to Move the Work order record to Awaiting Qualification Now move the work order task to Assigned state

Login to Mobile agent app > Go to My work > Click on My Schedule > Below the calendar you can see the work order task > Click on the map icon beside the task > Notice it does not work or show any functions

To compare the same, go back to My work page - it is working fine on the "My Task Map". When you click on it, the mobile phone provides apps to open up the location - see screenshots If you then go to My Schedule. When you click on the "Map" icon on "My schedule" there is no function at all - see screenshots

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.