Interaction Close tab is not closing the correct tab - Known Error

Interaction Close tab is not closing the correct tab Description When multiple Interaction record pages are viewed in tabs they ought to be closed in the order specified by the user. However when multiple Interaction record pages are opened, the close button does not close the user specified interaction record tab instead closes a wrong interaction tab. This first issue does not occur when only one interaction record tab is opened and then closed. Last issue with interaction record page is when the End Chat button is clicked the chat icon (favicon) is filled with black color. It should be not fill the icon.

Steps to Reproduce

Issue 1:

1. Install the Customer Service Management Demo data and Side load the latest versions of cwf-workspace in a instance 2. In that instance choose persona as CSM Manager 3. Go to configurable workspace in that instance 4. Go to the Interaction Page and click on New 5. Select chat and choose a contact. 6. Save it. Notice that state is WIP (Don't close this interaction) 7. Create another interaction with a different contact (Exam: George Warren) 8. Close the interaction #7 9. Notice that interaction is not closed

Issue 2: Try to End the chat in the interaction from #9 and notice the icon is filled with black color. It should be not fill the icon.

Workaround Currently there is no workaround for this issue. You can subscribe to this Known Error article by clicking the Subscribe button at the top of this article to be notified when more information becomes available.