How the target version changes on EOL upgrade change requestsIssue Learn why ServiceNow changes the target version on your end-of-life (EOL) upgrade change request when a new release becomes generally available (GA), and what you can do if you're not ready for that release. Only the target version changes. Your scheduled upgrade date stays the same. You can keep the new target version, change it to another available version, reschedule the upgrade, or request an extension. EOL upgrade change requests initially target the current release version as a placeholder. When a new release reaches GA, ServiceNow updates the target version on your upgrade change requests to that release. This update doesn't change the planned start date or time you set for your instances. ServiceNow sends notifications 90, 60, and 30 days before upgrades scheduled on your EOL upgrade program record. The Here's what you can expect section of each notification describes the target version change. Facts New GA releases are typically available around the second quarter (Q2) or fourth quarter (Q4) of each year.EOL program updates generally occur approximately 90 days before a new release.ServiceNow notifies you before it changes the target version. You also receive a notification when the target version on your upgrade change request is updated to the new release.ServiceNow doesn't update change requests where you changed the target version to another family or patch.After the target version is updated, you can continue to change it until 2 hours before the planned start time.Upgrading to the latest family keeps you on a supported version longer, so you need to upgrade only once a year. The following example shows the comment ServiceNow adds to a change request when it updates the target version: We have updated the target version on this change from Xanadu Patch 4 to Yokohama Patch 1. You can continue to modify the target version up until 2 hours before the planned start time. We have not changed the planned start date or time. Note: To receive all notifications about your upgrade changes, keep your company contacts current. Release All supported releases Resolution When ServiceNow updates the target version on your EOL upgrade change request, choose one of the following options. Keep the new target version No action is required. The upgrade runs on your scheduled date and targets the new release. Change the target version If you're not ready for the new GA release, change the target version on your upgrade change request to your preferred version, if available. You can also change child change requests back to their preferred version. ServiceNow doesn't overwrite a target version that you changed to another family or patch. Reschedule the upgrade You can reschedule the upgrade change request to any date within 60 days after the GA release. For example, if Vancouver is your N-1 release and Xanadu reaches GA, you have 60 days from the Xanadu GA date to reschedule. You can reschedule and change the target version until the deadline shown on the instance dashboard: Planned Start Date must be before <deadline> For steps to reschedule an upgrade, see How to manage and schedule instance upgrades. Request an extension If your preferred date is after the deadline, or you can't meet the deadline, submit an extension request. Add a comment to the parent change request to request an extension.Open the extension request link that ServiceNow sends on your main program record.Complete the extension request form and submit it for review. Note: Submitting an extension request doesn't guarantee approval. The relevant team makes the decision after an assessment. For more information about commenting on upgrade changes, see Use comments to request support for patch and EOL changes. Related Links How to manage and schedule instance upgrades Use comments to request support for patch and EOL changes Manage company key contacts in Now Support User Management tool Instance Upgrade FAQ