Unable to assign multiple Work Order Tasks (WOT) to agent within same time frame.Issue Unable to assign multiple Work Order Tasks (WOT) to agent when update time is on the same day or the same hour.CauseThis is intended behavior as the agent can not be booked for two work order tasks for overlapping time-slot.ResolutionThe one workaround is to enable double looking for the agent. If double-booking is enabled, you can manually double-book an agent for more than one work order task with overlapping time. When you drag and drop a task on top of an already assigned task, the new tasks overlaps with the already assigned task and the estimated travel time is updated." "System administrators enable double-booking by setting the work.management.allow.doublebooking.dynamicscheduling ." Setting up dynamic scheduling in Dispatcher Workspace - Enable double booking