How to prevent a modal window from closing when clicked outside of itIssue When a modal window appears, clicking outside of the window will close the modal dialog box. This is the expected behavior of the platform, however the setBackdropStatic() function can be used to prevent the modal window from closing.ResolutionUse the setBackdropStatic() function when calling a modal window to prevent closing when clicked outside of it. The example below is related to the 'Propose Major Incident' UI Action modal window, the following lines of code need to bbe added into the UI Action script where modal is called: var dialog = new GlideModal('sn_major_inc_mgmt_mim_propose', false, 651, 250); getMessage('Propose Major Incident', function(msg) { dialog.setTitle(msg); var modal = new GlideModal('page'); dialog.setBackdropStatic(true);Related LinksRefer this community article