Users unable to see User Presence after upgrading to San Diego - Support and Troubleshooting

Users unable to see User Presence after upgrading to San Diego Description After the upgrade to San Diego, the live form feature stopped working hence, the users viewing a record couldn't be seen. The live form feature is further discussed in the documentation topic User Presence .

Release or Environment San Diego

Cause The most probable cause is a custom client script that uses REGEX/DOM manipulation.

As the issue is with the live form, the DOM manipulation could have been done where the attachment clip button lies.

Example:

var attCont = document.querySelector('#header_attachment'); if (attCont) { attCont.innerHTML = ' '; } OR function updateAtt(resp) { if (resp != 0) attCont.innerHTML = ' Hidden Attachments (' + resp + ') '; if (resp == 0) attCont.innerHTML = ''; } Resolution Deactivating the custom client script which consists of DOM manipulation should resolve the issue.