Users unable to see User Presence after upgrading to San DiegoDescriptionAfter the upgrade to San Diego, the live form feature stopped working hence, the users viewing a record couldn't be seen. The live form feature is further discussed in the documentation topic User Presence.Release or EnvironmentSan DiegoCauseThe most probable cause is a custom client script that uses REGEX/DOM manipulation. As the issue is with the live form, the DOM manipulation could have been done where the attachment clip button lies. Example: var attCont = document.querySelector('#header_attachment'); if (attCont) { attCont.innerHTML = '<div class="attachment" id="header_attachment_list_label" style="display:inline;color: rgb(175, 0, 95);"><i class="icon-loading"></i></div>'; } OR function updateAtt(resp) { if (resp != 0) attCont.innerHTML = '<img src="images/blank.gifx" height="16px" width="4px"><div class="attachment" id="header_attachment_list_label" style="display:inline;color: rgb(175, 0, 95);position:relative;top:3px;">Hidden Attachments (' + resp + ')</div>'; if (resp == 0) attCont.innerHTML = ''; }ResolutionDeactivating the custom client script which consists of DOM manipulation should resolve the issue.