email.body_text is returning full email response rather than last replyIssue Email.body_text, which should get the most recent email answer, actually fetched the entire email trail and response instead of only the most recent email response relevant to the reply Attaching the OOTB email reply separators for reference. Additionally, the problem is frequently seen when an email response is received via Apple Messenger or is written in a foreign language.CauseThe active email reply separator on the instance (out of the box) is "\nFrom:," which is exactly the format that is received when an email is replied to using Outlook (case-sensitive From in the following line) If the reply is received in any other format than "\nFrom:," the email reply will not be separated as anticipated ResolutionThe expected answer must be taken into account when configuring the email separator Email separators must be established if several language emails are anticipated