'helpful_count' doesn't increase after clicking 'This helped' in a knowledge articleIssue After clicking "This Helped" on the knowledge piece, helpful count does not increase Steps to reproduce: Open any record producer which has contextual search configuredNow search with any short description on the specific field for which search configuration is doneOpen the article and click on this helpedCheck the helpful_count in the knowledge table which is not incremented. Cause"This helped" on the article would create feedback.ResolutionThe helphul_count field is updated only when the yes button is clicked beside "Is this article helpful". The helpful_count field is populated based on below script which is written on kb_feedback table. https://<your-instance>.service-now.com/sys_script.do?sys_id=f06b361dc71230108ad4010703c26044 Hence, utilize the "Yes" button beside "Is this article helpful" to increase the helpful_count.