RCA errors on Employee center / Pro (ESC) portal - Known Error

RCA errors on Employee center / Pro (ESC) portal Description Confirm if these errors are something the product should fix... Essentially, I only activated plugins/apps without changing anything. Should these baseline apps should be configured correctly without the customer to modify security / scope restrictions. I confirm the issue is happening OOB on Rome Patch 1 / Employee Center Pro 22.0.7. As well as Rome Patch 0 / Employee Center Pro 21.0.2

Errors: ----- ErrorRead operation on table 'sn_ja_task' from scope 'Employee Center' was denied. The application 'Employee Center' must declare a cross scope access privilege. Please contact the application admin to update their access requests. Errorcom.glide.script.fencing.access.ScopeAccessNotGrantedException: read access to sn_ja_task not granted ErrorScript source code logged to console ErrorFailing widget: 'Employee Center Header' (d0009941eb103010ed7966d6475228c1) ErrorRead operation on table 'sn_hr_core_case' from scope 'Employee Center' was denied. The application 'Employee Center' must declare a cross scope access privilege. Please contact the application admin to update their access requests. ErrorRead operation on table 'sn_ja_task' from scope 'Employee Center Pro' was denied. The application 'Employee Center Pro' must declare a cross scope access privilege. Please contact the application admin to update their access requests. ----- ErrorRead operation on table 'sn_doc_task' from scope 'Employee Center' was denied. The application 'Employee Center' must declare a cross scope access privilege. Please contact the application admin to update their access requests. Errorcom.glide.script.fencing.access.ScopeAccessNotGrantedException: read access to sn_doc_task not granted ErrorScript source code logged to console ErrorFailing widget: 'Employee Center Header' (d0009941eb103010ed7966d6475228c1) ErrorRead operation on table 'sn_hr_core_case' from scope 'Employee Center' was denied. The application 'Employee Center' must declare a cross scope access privilege. Please contact the application admin to update their access requests. ErrorRead operation on table 'sn_doc_task' from scope 'Employee Center Pro' was denied. The application 'Employee Center Pro' must declare a cross scope access privilege. Please contact the application admin to update their access requests. ----

Steps to Reproduce

After installing the updated Employee Center plugin and the Pro plugin, these errors are displayed. We know how to fix these errors but should these not be fixed by the system instead of the customer having to grant access to get rid of these errors.

1. Log in to instance 2. Navigate to the new portal: https://empddraesdemo.service-now.com/esc ---> Errors displayed

Workaround We use a requested RCA to grant store apps access to protected resources in the Now Platform without the need to wait for the next family release. If you have the system admin or application admin role, you can review requested RCAs and approve and deny them.

RCAs are classified into three categories:

Real RCA: System generated RCA during functional flow to access cross scope resources Requested RCA: RCA shipped by store app in source scope are called requested RCAs Generated RCA: During run time for app installation system generates RCAs in target application scope for all the Requested RCAs in requested state. These are called generated RCAs Whenever there is an error that matches the format, "Read operation on a particular resource has been denied. The application must declare a cross scope access privilege." This is because of an RCA that is in requested/invalidated state and needs to be accepted. Search for "Restricted caller access" in navigation menu and look for RCAs in requested state.