Catalog item / Record Producer added to the Wishlist is greyedout and unavailable for submission from PortalIssue User added a catalog item / Record producer to the Wishlist some time ago to submit it later however, it is not available for submission.CauseThere is a user criteria added to the record producer. The user does not qualify the user criteria and hence it is not accessible from the wishlist for submission. User might have added the item to the wishlist when they have access to it.Resolution1. Remove the User Criteria from the Record producer/ Catalog item, or 2. Modify the User criteria allowing access to the Record producer / Catalog item to the user.Related LinksCatalog items/ Record producers saved to Whishlist are saved in the sc_cart_item table. Enable the SC Wish List Cart widget in Service Portal