Archived records are not appearing in global search - Known Error

Archived records are not appearing in global search Description Global search is not returning results for archived records (any records in [ar_xyz] tables)

Steps to Reproduce

Create an archive rule for a specific table ie 'incident' Trigger the archiving of some initial records Check the records in ar_incident table Do a global search for the records existing in [ar_incident] table by Number field

The expectation is the record should be returned, but it is instead not found. Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by selecting Subscribe in the options at the top of this article to be notified when more information becomes available.