Visual Task Boards show error 'The reference to entity "amp" must end with the ';' delimiter.' when the system language is set to Traditional Chinese - Known Error

Visual Task Boards show error 'The reference to entity "amp" must end with the ';' delimiter.' when the system language is set to Traditional Chinese Description When System Language changes to "Traditional Chinese", access to Visual Task Board will show error "The reference to entity "amp" must end with the ';' delimiter.".

Steps to Reproduce

1. HOP into any San Diego Patch 4b instance 2. Impersonate user 'system administrator'. 3. Navigate to Visual Task boards 4. Now change the language to 'Traditional Chinese' 5. Load the VTB that was opened in step 3. 6. Notice the error 'The reference to entity "amp" must end with the ';' delimiter.''

Expected behavior: VTBs should load with complete data.

Actual behavior: VTBs do not show up & the error pops in.

Workaround This problem is currently under review. You can contact https://www.servicenow.com/support/contact-support.html ">ServiceNow Technical Support or subscribe to this Known Error article by selecting Subscribe in the options at the top of this article to be notified when more information becomes available.

But as a workaround, please follow the below steps:

Navigate to 'sys_ui_message.LIST' Filter the list by language 'Traditional Chinese' Check for the message that contains '&amp' in its 'value' field Remove the "&amp;" from the value field [as per your business needs] Save the record & refresh the VTB page The VTB loads without any error message. Related Problem: PRB1603238