Data handling with ServiceNow® Export to PowerPoint (FAQ) Export to PowerPoint is currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. Please check for availability updates in future releases. The ServiceNow® Export to PowerPoint application follows a stateless protocol. Stateless protocol indicates that the data sent to a service to generate the PowerPoint file is not stored on the server. Data is used solely to generate the PowerPoint file and discarded after the file generation. Q: What do you mean by stateless protocol? A: A stateless protocol is a communication protocol in which the receiver must not retain the session state from previous requests. Any data sent in a request is immediately discarded after processing and must not be stored. Q: Where are the ServiceNow servers located currently? A: If your instance is hosted in the Americas, then the data related to the export of project status and APM status is processed in a ServiceNow server present in Calgary or Toronto. If your instance is hosted in Europe, then the data related to the export of project status and APM status is processed in a ServiceNow server present in Frankfurt or Dusseldorf. If your instance is hosted in APAC, then the data related to the export of project status and APM status is processed in a ServiceNow server present in Osaka or Tokyo. Q: Who has access to the ServiceNow regional servers? A: ServiceNow Export to PowerPoint application has access to the server to solely provide and support the PowerPoint generation service. Q: What happens when I click on Export to PowerPoint? A: The following actions are initiated after you click Export to PowerPoint. Check the columns required to populate into the PowerPoint template based on user selection. Send the data related to ONLY those columns present in the PowerPoint template to one of the aforementioned server locations. For example, if your template contains the short description, state, and status columns, then only the values of those columns are sent. Once a server receives this data, a PowerPoint file is generated based on the data and template. The generated PowerPoint file is then sent back to your instance and the data in the server will be immediately discarded and is NOT stored in the server. PowerPoint file is downloaded to your local system. Your data is not stored in any of these stages, as the Export to PowerPoint application follows a stateless protocol. Q: What happens to my data after it is processed? A: As the Export to PowerPoint application follows stateless protocol, once the PowerPoint file is generated, all the related data is discarded immediately without being stored anywhere. Q: How long will my data be present in the server? A: Your data is sent to the server only to generate a PowerPoint file. After generation of the file, your data is discarded and is NOT stored anywhere as the application follows stateless protocol. Q: What data is transmitted? Is it just the data being requested by the PowerPoint template or all data within the objects being run? A: Only the requested data that is required to populate your template is sent to the server. For example, if you want to export the short description, status, and state of a project in slide 1, then the data related to only those columns is sent to the server. Data of other columns is not transferred. Q: What will happen if multiple requests come at the same time? A: The Export to PowerPoint service treats each of the requests that it gets as a separate thread. This separation of requests ensure that different PowerPoint files will be generated independently without any conflict of data. Q: Will there be any commingling of data if my data is being processed outside of my instance? A: As the Export to PowerPoint application follows a stateless protocol, each request for exporting data to a PowerPoint file is treated as a separate process. So, there will be no comingling of data between any requests. Q: How is the data secured during transmission? A: Secure socket layer protects the data during transmission and requests are sent over HTTPS network call.