Unable to create new records in table "Custom Software Publishers"SummaryLogin to the Instance as sam_admin or even as an admin user, unable to create a new record in the table "samp_custom_sw_publisher" with baseline configuration. samp_sw_publisher - Contains all the publishers that are coming from OOB content server.samp_custom_sw_publisher - If any ppublisher is missing the customer can create a new custom product to this table.Related LinksThis behavior is by design, Servicenow Software Asset Managment treat samp_custom_sw_publisher as internal table. If any user wants to create a custom product, they should create it from samp_custom_sw_product table and associate it to an existing or new core company.The business rule "Process before create or update action" on samp_custom_sw_product table would create a custom publisher using the associated core company and map the new custom publisher to that core company. Refer: Add a custom software product