ACC Upgrade redirects to a list of Upgrade History records, and the filter timestamp is wrong, so includes previous upgrades as well - Known Error

ACC Upgrade redirects to a list of Upgrade History records, and the filter timestamp is wrong, so includes previous upgrades as well Description ACC Upgrade redirects to a list of Upgrade History records, and the filter timestamp is wrong, so includes previous upgrades as well. When multiple Agents are selected from a list, and the list action Upgrade Agents selected, the list filter for sn_agent_upgrade_history should be only listing records after the time the upgrades started. Where instance date/time formats are non-default, this can lead to a different time in the filter.

Steps to Reproduce

Set date/time system properties to non-defaults. e.g. glide.sys.time_format=HH:mm:ss glide.sys.date_format=dd.MM.yyyy glide.sys.default.tz=Europe/Paris Select 2 Agent from the list, and select Upgrade Agents from the list actions, recording the time you do this. e.g. 25.08.2022 16:30:15 instance session time (Europe/Paris = CEST at the time), and you can also confirm this from the XML of the first sn_agent_upgrade_history record. e.g. 2022-08-25 14:30:15 (UTC) Inspect the filter on the list you are redirected to. e.g. This will display records from 04:30:15, and not from 16:30:15 https://xxx.service-now.com/sn_agent_upgrade_history_list.do?sysparm_query=sys_created_on%3E%3Djavascript:gs.dateGenerate(%272022-08-25%27%2C%27 04:17:37 %27)^ORDERBYDESCsys_created_on^ORDERBYstage&sysparm_first_row=1&sysparm_view= Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe option in the 3 dots menu below the title of this article to be notified when more information becomes available.