macOS, OS Version and Operating System fields on CI form has incorrect values - Known Error

macOS, OS Version and Operating System fields on CI form has incorrect values Description macOS, OS Version and Operating System fields on CI form has incorrect values

Steps to Reproduce

step 1: install mac agent step2: host data is discovered step 3: check the discovered host CI, OS Version and Operating System field values

expected: for Monterey macOS, "OS Version = 12.4" and "Operating System field values= 12"

actual: for Monterey macOS, "OS Version =10.6" and "Operating System field values= 10"

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.