For null/blank selectbox values getDisplayValue of a NoneChoice returns the label "-- None --" instead of an empty string - Known Error

For null/blank selectbox values getDisplayValue of a NoneChoice returns the label "-- None --" instead of an empty string Description 'Selectbox' variables used to render a different value '--- Please Select ---' in San Diego, whereas it was 'none' in Quebec. This is causing the email scripts using the variables to pass through the 'if' statement to construct the email body.

Variables are used in email scripts, which are used in Notifications and Email Client Templates to construct the email body. The variables which are of type dropdown with no value selected are appearing in the email body.

Steps to Reproduce

Create a 'Multiple Choice' or 'Select Box' variable. Add it to a catalog item. Order this catalog item. Extract the displayValue of above created item using the RITM. The output of the script is '-- None --' instead of an empty string.

Example script: var gr = new GlideRecord('sc_req_item'); gr.get(' '); gs.info(gr.variables. .getDisplayValue());

Workaround This problem has been fixed. There is no workaround available. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.