Work Order Task been created with "Accepted" even "Agent Must accept or reject the assigned task" is checkedIssue Field Service Management (FSM) has Configuration that "Agent Must accept or reject the assigned task". (Field Service -> Administration -> Configuration's Business Process TAB) Once it is checked, the Agent has to accept or reject the assigned task and task should be "Assigned" status. Reference to the product document: Accept or reject a work order task However, even with this checked, some customers discovered that the task assigned to Agent was already in the Accepted status after the Auto AssignedRule completed. ReleaseThis is confirmed in all OOB instance. CauseThis is expected in OOB Field Service Management (FSM) if the Work Order and Work Order task created with appointment and "has appointment" field is True Below OOB business rule will update the work order task status from assigned to accepted if "has appointment" field is True Update appointment info on taskhttps://<instance name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=8aac3114d7533200811300285e6103ab Auto accept if wo task has appointmenthttps://<instance name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=4f0e8e32d72b3200811300285e610376 ResolutionTo avoid this , it is not recommended to provide the appointment schedule when creating the work order.