San Diego Patch 7: Known Errors - Known Error

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San Diego Patch 7 : Known Errors

This article presents notable known errors in San Diego Patch 7, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal .

Note : The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see San Release Notes .

Severity 1 The following table lists notable Severity 1 known errors in this patch.

Article Problem Category Title KB0831487 PRB1406482 Tables and Dictionary During CMDB CI Class Models, Discovery, and Service Mapping Patterns application installation or update, some tables under the TPP hierarchy are created in TPC structure KB0870330 PRB1456540 Core Platform Changing the class of a record via GlideRecord can drop values if the field belongs to a child of the initially declared table KB0965271 PRB1505867 PDF Generation The font cache is occupying memory in the heap, which causes memory contention KB0996495 PRB1512640 Language and Translations Customised sys_ui_messages are overwritten after upgrade KB0996745 PRB1523413 PDF Generation HTML2PDF API generated PDF documents and Security Incident PIR reports are removed by scheduled job "Clean up converted documents genereated by PDF Generation Utilities plugin" KB1156965 PRB1596539 Import / Export Import Set API fails with 403 - Failed API level ACL Validation - if role import_admin is not assigned KB1168974 PRB1596558 Antivirus Scanning Invalid requests to antivirus servers impact attachment functionality KB1182003 PRB1611377 Configuration Management Database (CMDB) CMDB Baseline creation job causing app node out of memory when a CI has a huge number of records referencing it KB1194249 PRB1615702 Orchestration Orchestration: Tibco JMS test connection is not working when using a custom connectionFactory name. Error "Unable to connect to JMS destination: Name not found: 'connectionFactory'" KB0727701 PRB631444 Business Logic Processing Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table Severity 2 The following table lists notable Severity 2 known errors in this patch.

Article Problem Category Title KB0727944 PRB1238857 Forms and Fields When saving a read-only currency field its value may be converted to default US Dollars automatically KB0713179 PRB1240595 Lists M2MList ajax call fails with a large set of m2m_selected_ids values KB0727642 PRB1250745 Persistence Slowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model) KB0686716 PRB1268370 Platform Security Downloaded attachment redirects to page "Requested attachment does not exist" after impersonating to a user for the attachment which has encryption context KB0684402 PRB1270022 Performance Analytics [DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property KB0958489 PRB1281005 Agent Workspace Attachment - Attachments are not copy into Incident from Interaction KB0754246 PRB1316881 Authorization/Legacy ACLs VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display KB0721421 PRB1318176 Asynchronous Message Bus The Asynchronous Message Bus (AMB) fails to connect to the instance when running through Fiddler proxy KB0752975 PRB1324263 Upgrade Engine Issues Application upgrade process dependencies are not honored and plugin dependencies are not auto installed or upgraded to the scope version KB0755203 PRB1350354 Core Platform Business Calendar Filter Queries do not work after upgrading from Madrid to New York with a Fiscal Calendar Generated KB1124179 PRB1355818 Service Portal Accessibility issues in a reflow configuration with the merged main menu KB0831991 PRB1362288 Design System now-label-value: Reads content twice due to native title="" attribute [#1267] KB0793158 PRB1362706 Performance Analytics PA Widget - Pies or Donuts & Column having no data show a single line instead of "No content available" KB0793453 PRB1368103 Dashboards and Home Pages [Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus KB0793177 PRB1369986 Performance Analytics [waiting close approval] Antivirus Events - The link to view the table is marked up as a heading even though it is not a heading for any particular section of content KB0793317 PRB1373680 Project Portfolio Management Clicking on 'New' button for creating a Funding Entity takes more than 5 seconds to load the new form KB0793289 PRB1375768 Performance Analytics Exporting to PDF does not include the data visualization patterns when they are employed on graphs KB0793928 PRB1377661 Performance Analytics [ORL_PAR_Must_Fix] The bar chart renders differently in Safari when the widget size is not 'Auto' KB0817433 PRB1390370 Discovery Direct activation of Pattern Designer [com.snc.pattern.designer] (before Discovery) causes missing records on the instance KB0963333 PRB1399491 Universal Request Issue with page route map "Standard Ticket Route" not showing up after upgrade on hi cloned test instance and customer cloned upgrade instance KB0831493 PRB1407560 Agent Workspace Agent workspace form header: links in information are missing their context KB0831525 PRB1408324 Activity Stream Time fields are displayed in terms of how long ago but they are stated as "Xm ago" rather than "X minutes ago" with the same applying to hours / days / months / years confusing screen readers KB0859518 PRB1425278 MID Server Windows (MSI) MID Server installer download from Internet Explorer browser fails, by trying to load the binary file in the browser window (and DEB files) KB1123568 PRB1433290 Lists [CSM Agent Workspace] -Ui Builder-customer_information- Loss of focus after activating Group/ungroup short description KB0870572 PRB1437726 Human Resources Service Management WCAG 4.1.2 Campaign Content Library - when the value is announced in VoiceOver, the role is needed for users to understand the context KB0870574 PRB1438756 UX Runtime [CSM agent refactoring]UIB app config -> client scripting for component isHidden property is not getting honored KB0870258 PRB1440122 Flow Designer Runtime value of date type is coming as datetime, when action executed in Flow. KB0869728 PRB1445128 Design System Placeholder for Now-Typeahead-Multi (and possibly other similar Design system components) have a low contrast KB0870570 PRB1455521 UI Builder All tabs are created as shared routes in Dashboard Builder KB0870578 PRB1455578 UX Runtime [Refactoring] [Internal Regression] : Settings menu toggles should be in sync on CWF and Classic Workspaces for Ribbon KB0870579 PRB1457469 Appsee - Seismic Seismic VA dashboard - 'Conversation' table not shows data after sorting by a topic KB0870585 PRB1458043 Application Navigator & Banner Frame When added to the visible UI, both the current Application and the current Update Set select lists have no accessible label KB0870590 PRB1458929 Performance Analytics [High chart upgrade 8.2.2] Heatmap and geomap visualization are broken KB0870896 PRB1459399 Agent Workspace Process Automation Designer (PAD) - Condition Builder fields are not populated in Modify Condition Widget in PAD Application KB0966593 PRB1477967 UI Builder Client Scripts do not save when using UIB in Firefox KB1064739 PRB1483528 Scheduled Job Processing Job scheduler is clogged by interactive jobs because of leaked child jobs KB0966596 PRB1485591 Lists Simple - List component is not available in the Dashboard Builder KB0959468 PRB1489024 MID Server In Quebec : MID Server upgrade stops if PowerShell tests in Pre-upgrade check failed, PowerConsole remains busy, and closing the PowerShell session fails KB0961414 PRB1490701 VA-Designer The default custom chat experience in Virtual Agent is set to inactive after upgrading KB0966598 PRB1492041 Mobile Platform Mobile Task button actions on WOT form page do not refresh the form once the Task has been accepted/rejected KB0993213 PRB1492353 Platform Licensing Inconsistencies with auto-calculation of per-user subscription allocation (System Entitlement) KB0967144 PRB1498931 Human Resources Service Management The transferred case number is empty if the glide.itil.assign.number.on.insert system property is set to true KB1123569 PRB1499148 Search UX Missing Submit button in Application Navigator / Global Search forms KB1123826 PRB1501129 Software Asset Management Professional [Accessibility] - License Usage - Focus is missing after clicking Run Reconciliation button from pop-up KB1115769 PRB1502929 Platform Level Encryption The Application Insights application no longer appears in the 'All Apps' page KB0966640 PRB1507712 Agent Workspace The calendar picker is picking invalid dates for today, yesterday, and all calendar left menu options. KB1112572 PRB1509630 Service Catalog Business stakeholder is not able to add additional comments on requested items KB0994386 PRB1516423 Reporting [Wont Fix][Legacy WHTP] Multi-pivot report exporting fails intermittently - KB1157024 PRB1525638 Configuration Management Database (CMDB) Error logged in task record Work Notes for CIs not able to merge as related items in duplicate remediator KB1123567 PRB1538667 Software Asset Management Professional CQE WCAG issue: SW License Usage page is unusable at 200% zoom KB1005139 PRB1539267 PDF Generation Korean letters are getting garbled when the PDF file is generated from a report KB1004982 PRB1539964 Guided Tours The guided tours 'Welcome to the Vendor Portal!' dialog isn't visible after resizing the page to 400% zoom KB1159442 PRB1541250 Event Management ServiceNow Event Management service (the health monitoring service) CIs are created multiple times KB1005406 PRB1541411 Lists [Workspace WHC] Highlighted / selected / hover pages are indistinguishable in list pagination KB1005420 PRB1541699 Application Navigator & Banner Frame SSO logging in a mobile device when Polaris is enabled does not redirect user to $m.do#/home KB1113302 PRB1543878 Forms and Fields The card titles of 'My Tagged Documents' can't be accessed using the tab key on the keyboard KB1005426 PRB1544383 UX Framework [regression within release] CSM/FSM configurable workspace Intermittently loads empty KB1119932 PRB1546435 Visibility Hosted Content Windows Server 2022 is classified as Computer instead of Windows Server KB1116267 PRB1552904 Change Management 'AssociateCIToTask' can cause high memory usage in the database KB1032498 PRB1555098 Software Asset Management Professional LUA: Limitation on the number of devices counted, ignoring devices with an empty 'last discovered' date, the job/script should be protected, and incorrect classification of custom PC extended tables KB1080252 PRB1555503 Next Experience Unified Navigation Associating an empty core style record to the Next Experience theme displays a white screen KB1170989 PRB1562379 Human Resources Service Management The LE builder UI is broken KB1124126 PRB1571229 Service Catalog HAM Hardware Asset Refresh - Multi Model - Add Row frame name is insufficient as static text KB1124157 PRB1571242 Asset Management HAM: Overview Tabs - Important action counts lacks context KB1166040 PRB1572894 Enterprise Portal EVAM data source bypasses Query Business Rules on Project Workspace KB1124263 PRB1589646 UX Framework Now Experience UI properties are not resolved for viewport sub-pages KB1166342 PRB1589909 Internationalization Customized messages are overwritten after upgrading to a San Diego patch KB1124167 PRB1591078 Search UX Recently viewed suggestions aren't updating or populating for a Zing search KB1163104 PRB1596329 Flow Designer Platform audits the deletion of 'sys_flow_context' and 'sys_flow_runtime_value' OOTB leading to excessive 'sys_audit' record creation KB1157817 PRB1597897 Discovery After upgrading to San Diego, Azure tag changes still insert new cmdb_key_value with same key, rather than updating existing cmdb_key_value KB1177654 PRB1600229 Performance Analytics [Polaris performance issue] PA targets load slowly with Next Experience enabled KB0549804 PRB630133 Workflow In list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11 KB0596799 PRB653427 Server Side Scripting In List choice UI action on a related list, global variable 'current' does not work in List v2 KB0598210 PRB658875 Authentication SubjectConfirmationData mismatch - SAMLRequests generated within seconds of each other KB0598187 PRB668806 Project Portfolio Management Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected KB0598781 PRB678273 Update Sets Deleting a nonexistent Ui View via update set deletes the main section of Default View instead KB0598169 PRB679363 Human Resources Service Management Possible data loss during reparenting hr_case to sm_order KB0597376 PRB689086 Core Platform Deletion of a user record can cause a cascade effect that affects form layouts. KB0623129 PRB718318 System Applications Unable to launch Studio via Studio module when UI11 is enabled KB0598769 PRB725968 Persistence Cannot expand the size of a field in a rotating table in a way that propagates the expansion to all rotating tables KB0639500 PRB734026 UI Components HTML5 in IE11: mp4 or webm uploaded videos fail to render