Unable to impersonate ITIL users and gets a error 403: You do not have permission to access this page.Issue Whenever impersonating any ITIL user, the system redirects to https://Instancename.service-now.com/now/sow and throws the error "403: You do not have permission to access this page." ReleaseSandiegoCauseThe ITIL users don't have the role "sn_sow.sow_user" ResolutionThe OOB ACL https://Instancename.service-now.com/sys_security_acl.do?sys_id=4da49082534730108e4dddeeff7b129e&sysparm_record_scope=5ca1bcb3733320103e366238edf6a706&sysparm_nostack=true which comes along with the plugin "sn_sow"[Service Operations Workspace Core]. After giving the role 'sn_sow.sow_user' We no longer see the error "403: You do not have permission to access this page."