Qualys Integration Failing With 403 Error and Causing the Account to Get Locked in QualysIssue Qualys integration fails with response code 403.Following is visible in integration run process - Error: Invalid response code 403 received from Qualys. When we check the application node logs following is the log trace - 2022-08-28 22:21:04 (471) worker.5 worker.5 txid=690b8d661be1 SEVERE *** ERROR *** sn_vul (VulnerabilityIntegrationController): Caught error while retrieving data, integration process VINTPRC0026298 Error: Invalid response code 403 received from Qualys We need to get information on Qualys on why the API response is 403. In this case Qualys responded the 403 response received due to account is getting locked in QualysResolution1. Many times customers use the same account for all the instances to connect to Qualys End point. 2. In case of events where password change occurs to the account in Qualys customer need to make sure the password is updated on all the instances, otherwise scheduled jobs on all the instances run at specified time and connect to the Qualys host using incorrect credentials. 3. Due to many attempts to connect to Qualys host using incorrect credentials the account gets locked. 4. If using the correct credentials still if we see the response 403 from Qualys, enable REST Debug and Update Log Level to All and check the outbound HTTP logs. In HTTP Outbound Logs we got following error - <!DOCTYPE SIMPLE_RETURN SYSTEM "https://qualysapi.qg3.apps.qualys.com/api/2.0/simple_return.dtd"><SIMPLE_RETURN> <RESPONSE> <DATETIME>2022-08-29T05:21:03Z</DATETIME> <CODE>2012</CODE> <TEXT>User API license is expired.</TEXT> </RESPONSE></SIMPLE_RETURN> 5. The HTTP log errors show following error - User API license is expired There is an article from Qualys for this error - https://success.qualys.com/discussions/s/question/0D52L00004TnxH8SAJ/rest-api-user-api-license-is-expired Customer need to reachout to internal Qualys team to resolve the issue.