Visibility daily count job is not running or "Report ITOM licensable CIs" is still stuck in "Running" state after upgrading "ServiceNow ITOM SU Licensing" to 2.1.0DescriptionIn ServiceNow ITOM SU Licensing" 2.1.0 version, Visibility daily count job is not running or "Report ITOM licensable CIs" is still stuck in "Running" state for Visibility. Steps to Reproduce Symptoms: > Getting error similar to "org.mozilla.javascript.EcmaError: Cannot find function getCategoryNameForUnknown in object [object sn_itom_licensing]. Caused by error in sys_script_include.93856bd75375301046dfddeeff7b125b.script at line 110" in logs. > Instance has any ITOM bundle which has both Health and Visibility application. > Daily counts are not generating for Visibility. > "Report ITOM licensable CIs" is still stuck in "Running" state for Visibility.Workaround NOTE:- THIS ISSUE IS ONLY IN 2.1.0 VERSION OF "ServiceNow ITOM SU Licensing" plugin. ONCE YOU UPGRADE TO LATER VERSION THIS ISSUE WILL BE SOLVED. > Apply sys_remote_update_set_d3b466ec1b6dddd472dadc62b24bcb08.xml update set. > Check after applying this update set, daily count of Visibility start generating. > If any of the entry in "Report ITOM licensable CIs" is still stucking in "Running", solve it with KB1000108. > After you will be able to run jobs under "Report ITOM licensable CIs". Related Problem: PRB1598856