AWA - Agent presence status shows 'Available' even after session time out.SummaryWhen the agent remains inactive with the presence status set to 'Available' in agent workspace, the Session gets timed out as per the 'glide.ui.session_timeout' property.Even after the session time out, the agent status doesn’t get set to 'Offline' immediately and it is an expected behaviour.Please find the below explanation in detail: The user's browser (Agent Workspace) sends a presence update to the server every minute. Basically, it says that the agent is available. This also happens in the background while agent is inactive.The agent's session expires after 30 minutes as per 'glide.ui.session_timeout' property and the agent workspace can not send the presence update above anymore after the session times out.After session expiry, the agent inactivity timer gets triggered and after reaching the max threshold defined in the 'com.glide.awa.agent_inactivity_threshold_seconds' system property, the "AWA - Set Inactive Agents Offline" scheduled job sets your user presence offline.