Additional tab configured in the Standard Ticket Configuration not displaying for Incidents on portalIssue 1. Additional Details tab is not visible for incident tickets in portal2. Tried adding Additional Details tab under Standard Ticket Configuration table but still we are not able to see the Additional Details tab for incident tickets in portal.CauseI investigated this and found that for the affected incident tickets, there are no variables available in "question_answer" table. If the variables are not there then "variable summarizer" won't be displayed.ResolutionPlease find the question_answer table link below where we checked for the variables of the affected incident: https://[INSTANCE-NAME].service-now.com/question_answer_list.do?sysparm_query=table_sys_id%[SYS ID OF INCIDENT RECORD]&sysparm_first_row=1&sysparm_view= Check the above link if there are variables for the affected incident, If there are non create variable records for that incident and the additional tab configured in the Standard Ticket Configuration will be visible in the portal view.