Interaction from live agent does not set the Contact field on InteractionSummaryHow the Account / Contact field on the Interaction is auto-populated from Agent Chat: ReleaseSan Diego and onwards.InstructionsTo set the Account and Contact fields when the interaction is created through live_agent, the columnns should be created in the customer_account and customer_contact table, and the contact details should be added to the account details. If the data exists in the above table, but still the Account / Contact details do not auto-populate, follow the steps below to find out why: 1 - Impersonate as a contact user and navigate to a portal where the chat is configured for Example CSM Portal. 2 - Click on the chat bot icon at the bottom. 3 - When the greetings starts, right-click and select 'View Frame Source'. 4 - In the new tab opened, copy the URL and paste it in a notepad to check if it is passing the Account and Contact information. I.e. view-source: https://Instance_name.service-now.com/$sn-va-web-client-app.do?sysparm_nostack=true&sysparm_stack=no&sysparm_portal=csm&sysparm_page=csm_index&sysparm_language=en&sysparm_liveagent_application=csm&sysparm_live_agent_only=false&sysparm_liveagent_queue=4bc7a3f3c31331001c845cb981d3ae44 In the above URL Example the account / contact details are not passed, hence when the interaction is created the fields will not populate. 5) If the data exists in the customer_account and customer_contact tables, then navigate to the agent chat configuration from the filter navigator and check if CSM Chat is active or inactive. NOTE: Instance administrator may use custom agent chat configuration, or pass the agent chat configuration through the widget as well.