When importing KB article from a Word document, images are upside downIssue If you are importing images from Microsoft Word documents into a KB Article, and the images are upside down in the article, read on for a resolution.CauseImport a Word document to a knowledge base using Knowledge Management v3 indicates that images may not be aligned exactly as they appear in the Word document you import. If directly uploading a document containing images as an article, the images may display differently.ResolutionTo create an article containing only text, you can import the doc directly to create an article To create an article containing images or a mix of images/text, please follow the below steps to create the article manually: Navigate to Self-Service > Knowledge and click the Create an Article icon [top right]Enter mandatory details, and in the article body section, either enter text manually or copy & paste text/images Please copy & paste text and images separately Select submit upon completion of editing the article You will see a pop-up containing the article ID, or it will redirect to the article once the article is successfully created For reference: how to create a knowledge article