SPP IP Access Control restrictions during HOP - Support and Troubleshooting

SPP IP Access Control restrictions during HOP Issue IN SPP, if the customer have IP Access control records restrictions configured, HOP for customer support will not work and will show a Page like below. This is not SNC Access Restriction.

HTTP Status 403 - Access restricted ( XX.XX.XX.XX not authorized)

To remediate this, we need to ask customer to add the following 4 IP’s address and they are static for the SPP AU VPN

This should be added to ip_access table on customer instance and should be added to all instances for the customer so that Customer Support can hop on to them