Condition on the Customer Service Inbound Action "Create Case via Channel" is failing when any of the letters in the "To" email address is in upper case - Known Error

Condition on the Customer Service Inbound Action "Create Case via Channel" is failing when any of the letters in the "To" email address is in upper case Description Condition on the Customer Service Inbound Action "Create Case via Channel" is failing when any of the letters in the "To" email address is in upper case.

Steps to Reproduce

Create two tests of the same word with different cases. Use the indexOf() function to validate if it will return true. See the sample script below. var from = "Test"; var channel ="test";

if(channel.indexOf(from)>-1){ gs.log("Same"); } else{ gs.log("Not Same"); } Workaround This problem has been fixed. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.